查询投诉单详情

1curl -X GET \
2  https://api.mch.weixin.qq.com/v3/merchant-service/complaints-v2/200201820200101080076610000 \
3  -H "Authorization: WECHATPAY2-SHA256-RSA2048 mchid=\"1900000001\",..." \
4  -H "Accept: application/json" 
5

1package com.java.demo;
2
3import com.java.utils.WXPayUtility; // 引用微信支付工具库，参考：https://pay.weixin.qq.com/doc/v3/merchant/4014931831
4
5import com.google.gson.annotations.SerializedName;
6import com.google.gson.annotations.Expose;
7import okhttp3.MediaType;
8import okhttp3.OkHttpClient;
9import okhttp3.Request;
10import okhttp3.RequestBody;
11import okhttp3.Response;
12
13import java.io.IOException;
14import java.io.UncheckedIOException;
15import java.security.PrivateKey;
16import java.security.PublicKey;
17import java.util.ArrayList;
18import java.util.HashMap;
19import java.util.List;
20import java.util.Map;
21
22/**
23 * 查询投诉单详情
24 */
25public class QueryComplaintV2 {
26  private static String HOST = "https://api.mch.weixin.qq.com";
27  private static String METHOD = "GET";
28  private static String PATH = "/v3/merchant-service/complaints-v2/{complaint_id}";
29
30  public static void main(String[] args) {
31    // TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/merchant/4013070756
32    QueryComplaintV2 client = new QueryComplaintV2(
33      "19xxxxxxxx",                    // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756
34      "1DDE55AD98Exxxxxxxxxx",         // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053
35      "/path/to/apiclient_key.pem"     // 商户API证书私钥文件路径，本地文件路径
36      ,
37      "PUB_KEY_ID_xxxxxxxxxxxxx",      // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816
38      "/path/to/wxp_pub.pem"           // 微信支付公钥文件路径，本地文件路径
39    );
40
41    QueryComplaintV2Request request = new QueryComplaintV2Request();
42    request.complaintId = "200201820200101080076610000";
43    try {
44      ComplaintInfo response = client.run(request);
45        // TODO: 请求成功，继续业务逻辑
46        System.out.println(response);
47    } catch (WXPayUtility.ApiException e) {
48        // TODO: 请求失败，根据状态码执行不同的逻辑
49        e.printStackTrace();
50    }
51  }
52
53  public ComplaintInfo run(QueryComplaintV2Request request) {
54    String uri = PATH;
55    uri = uri.replace("{complaint_id}", WXPayUtility.urlEncode(request.complaintId));
56
57    Request.Builder reqBuilder = new Request.Builder().url(HOST + uri);
58    reqBuilder.addHeader("Accept", "application/json");
59    reqBuilder.addHeader("Wechatpay-Serial", wechatPayPublicKeyId);
60    reqBuilder.addHeader("Authorization", WXPayUtility.buildAuthorization(mchid, certificateSerialNo, privateKey, METHOD, uri, null));
61    reqBuilder.method(METHOD, null);
62    Request httpRequest = reqBuilder.build();
63
64    // 发送HTTP请求
65    OkHttpClient client = new OkHttpClient.Builder().build();
66    try (Response httpResponse = client.newCall(httpRequest).execute()) {
67      String respBody = WXPayUtility.extractBody(httpResponse);
68      if (httpResponse.code() >= 200 && httpResponse.code() < 300) {
69        // 2XX 成功，验证应答签名
70        WXPayUtility.validateResponse(this.wechatPayPublicKeyId, this.wechatPayPublicKey,
71            httpResponse.headers(), respBody);
72
73        // 从HTTP应答报文构建返回数据
74        return WXPayUtility.fromJson(respBody, ComplaintInfo.class);
75      } else {
76        throw new WXPayUtility.ApiException(httpResponse.code(), respBody, httpResponse.headers());
77      }
78    } catch (IOException e) {
79      throw new UncheckedIOException("Sending request to " + uri + " failed.", e);
80    }
81  }
82
83  private final String mchid;
84  private final String certificateSerialNo;
85  private final PrivateKey privateKey;
86  private final String wechatPayPublicKeyId;
87  private final PublicKey wechatPayPublicKey;
88
89  public QueryComplaintV2(String mchid, String certificateSerialNo, String privateKeyFilePath, String wechatPayPublicKeyId, String wechatPayPublicKeyFilePath) {
90    this.mchid = mchid;
91    this.certificateSerialNo = certificateSerialNo;
92    this.privateKey = WXPayUtility.loadPrivateKeyFromPath(privateKeyFilePath);
93    this.wechatPayPublicKeyId = wechatPayPublicKeyId;
94    this.wechatPayPublicKey = WXPayUtility.loadPublicKeyFromPath(wechatPayPublicKeyFilePath);
95  }
96
97  public static class QueryComplaintV2Request {
98    @SerializedName("complaint_id")
99    @Expose(serialize = false)
100    public String complaintId;
101  }
102  
103  public static class ComplaintInfo {
104    @SerializedName("complaint_id")
105    public String complaintId;
106  
107    @SerializedName("complaint_time")
108    public String complaintTime;
109  
110    @SerializedName("complaint_detail")
111    public String complaintDetail;
112  
113    @SerializedName("complaint_state")
114    public String complaintState;
115  
116    @SerializedName("payer_phone")
117    public String payerPhone;
118  
119    @SerializedName("payer_openid")
120    public String payerOpenid;
121  
122    @SerializedName("complaint_order_info")
123    public List<ComplaintOrderInfo> complaintOrderInfo;
124  
125    @SerializedName("complaint_full_refunded")
126    public Boolean complaintFullRefunded;
127  
128    @SerializedName("incoming_user_response")
129    public Boolean incomingUserResponse;
130  
131    @SerializedName("user_complaint_times")
132    public Long userComplaintTimes;
133  
134    @SerializedName("complaint_media_list")
135    public List<ComplaintMedia> complaintMediaList;
136  
137    @SerializedName("problem_description")
138    public String problemDescription;
139  
140    @SerializedName("problem_type")
141    public ProblemType problemType;
142  
143    @SerializedName("apply_refund_amount")
144    public Long applyRefundAmount;
145  
146    @SerializedName("user_tag_list")
147    public List<UserTag> userTagList;
148  
149    @SerializedName("service_order_info")
150    public List<ServiceOrderInfo> serviceOrderInfo;
151  
152    @SerializedName("additional_info")
153    public AdditionalInfo additionalInfo;
154  
155    @SerializedName("in_platform_service")
156    public Boolean inPlatformService;
157  
158    @SerializedName("need_immediate_service")
159    public Boolean needImmediateService;
160  }
161  
162  public static class ComplaintOrderInfo {
163    @SerializedName("transaction_id")
164    public String transactionId;
165  
166    @SerializedName("out_trade_no")
167    public String outTradeNo;
168  
169    @SerializedName("amount")
170    public Long amount;
171  }
172  
173  public static class ComplaintMedia {
174    @SerializedName("media_type")
175    public ComplaintMediaType mediaType;
176  
177    @SerializedName("media_url")
178    public List<String> mediaUrl = new ArrayList<String>();
179  }
180  
181  public enum ProblemType {
182    @SerializedName("REFUND")
183    REFUND,
184    @SerializedName("SERVICE_NOT_WORK")
185    SERVICE_NOT_WORK,
186    @SerializedName("OTHERS")
187    OTHERS
188  }
189  
190  public enum UserTag {
191    @SerializedName("TRUSTED")
192    TRUSTED,
193    @SerializedName("HIGH_RISK")
194    HIGH_RISK
195  }
196  
197  public static class ServiceOrderInfo {
198    @SerializedName("order_id")
199    public String orderId;
200  
201    @SerializedName("out_order_no")
202    public String outOrderNo;
203  
204    @SerializedName("state")
205    public ServiceOrderState state;
206  }
207  
208  public static class AdditionalInfo {
209    @SerializedName("type")
210    public AdditionalType type;
211  
212    @SerializedName("share_power_info")
213    public SharePowerInfo sharePowerInfo;
214  }
215  
216  public enum ComplaintMediaType {
217    @SerializedName("USER_COMPLAINT_IMAGE")
218    USER_COMPLAINT_IMAGE,
219    @SerializedName("OPERATION_IMAGE")
220    OPERATION_IMAGE
221  }
222  
223  public enum ServiceOrderState {
224    @SerializedName("DOING")
225    DOING,
226    @SerializedName("REVOKED")
227    REVOKED,
228    @SerializedName("WAITPAY")
229    WAITPAY,
230    @SerializedName("DONE")
231    DONE
232  }
233  
234  public enum AdditionalType {
235    @SerializedName("SHARE_POWER_TYPE")
236    SHARE_POWER_TYPE
237  }
238  
239  public static class SharePowerInfo {
240    @SerializedName("return_time")
241    public String returnTime;
242  
243    @SerializedName("return_address_info")
244    public ReturnAddressInfo returnAddressInfo;
245  
246    @SerializedName("is_returned_to_same_machine")
247    public Boolean isReturnedToSameMachine;
248  }
249  
250  public static class ReturnAddressInfo {
251    @SerializedName("return_address")
252    public String returnAddress;
253  
254    @SerializedName("longitude")
255    public String longitude;
256  
257    @SerializedName("latitude")
258    public String latitude;
259  }
260  
261}
262

1package main
2
3import (
4	"demo/wxpay_utility" // 引用微信支付工具库，参考 https://pay.weixin.qq.com/doc/v3/merchant/4015119334
5	"encoding/json"
6	"fmt"
7	"net/http"
8	"net/url"
9	"strings"
10)
11
12func main() {
13	// TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/merchant/4013070756
14	config, err := wxpay_utility.CreateMchConfig(
15		"19xxxxxxxx",                 // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756
16		"1DDE55AD98Exxxxxxxxxx",      // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053
17		"/path/to/apiclient_key.pem", // 商户API证书私钥文件路径，本地文件路径
18		"PUB_KEY_ID_xxxxxxxxxxxxx",   // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816
19		"/path/to/wxp_pub.pem",       // 微信支付公钥文件路径，本地文件路径
20	)
21	if err != nil {
22		fmt.Println(err)
23		return
24	}
25
26	request := &QueryComplaintV2Request{
27		ComplaintId: wxpay_utility.String("200201820200101080076610000"),
28	}
29
30	response, err := QueryComplaintV2(config, request)
31	if err != nil {
32		fmt.Printf("请求失败: %+v\n", err)
33		// TODO: 请求失败，根据状态码执行不同的处理
34		return
35	}
36
37	// TODO: 请求成功，继续业务逻辑
38	fmt.Printf("请求成功: %+v\n", response)
39}
40
41func QueryComplaintV2(config *wxpay_utility.MchConfig, request *QueryComplaintV2Request) (response *ComplaintInfo, err error) {
42	const (
43		host   = "https://api.mch.weixin.qq.com"
44		method = "GET"
45		path   = "/v3/merchant-service/complaints-v2/{complaint_id}"
46	)
47
48	reqUrl, err := url.Parse(fmt.Sprintf("%s%s", host, path))
49	if err != nil {
50		return nil, err
51	}
52	reqUrl.Path = strings.Replace(reqUrl.Path, "{complaint_id}", url.PathEscape(*request.ComplaintId), -1)
53	httpRequest, err := http.NewRequest(method, reqUrl.String(), nil)
54	if err != nil {
55		return nil, err
56	}
57	httpRequest.Header.Set("Accept", "application/json")
58	httpRequest.Header.Set("Wechatpay-Serial", config.WechatPayPublicKeyId())
59	authorization, err := wxpay_utility.BuildAuthorization(config.MchId(), config.CertificateSerialNo(), config.PrivateKey(), method, reqUrl.RequestURI(), nil)
60	if err != nil {
61		return nil, err
62	}
63	httpRequest.Header.Set("Authorization", authorization)
64
65	client := &http.Client{}
66	httpResponse, err := client.Do(httpRequest)
67	if err != nil {
68		return nil, err
69	}
70	respBody, err := wxpay_utility.ExtractResponseBody(httpResponse)
71	if err != nil {
72		return nil, err
73	}
74	if httpResponse.StatusCode >= 200 && httpResponse.StatusCode < 300 {
75		// 2XX 成功，验证应答签名
76		err = wxpay_utility.ValidateResponse(
77			config.WechatPayPublicKeyId(),
78			config.WechatPayPublicKey(),
79			&httpResponse.Header,
80			respBody,
81		)
82		if err != nil {
83			return nil, err
84		}
85		response := &ComplaintInfo{}
86		if err := json.Unmarshal(respBody, response); err != nil {
87			return nil, err
88		}
89
90		return response, nil
91	} else {
92		return nil, wxpay_utility.NewApiException(
93			httpResponse.StatusCode,
94			httpResponse.Header,
95			respBody,
96		)
97	}
98}
99
100type QueryComplaintV2Request struct {
101	ComplaintId *string `json:"complaint_id,omitempty"`
102}
103
104func (o *QueryComplaintV2Request) MarshalJSON() ([]byte, error) {
105	type Alias QueryComplaintV2Request
106	a := &struct {
107		ComplaintId *string `json:"complaint_id,omitempty"`
108		*Alias
109	}{
110		// 序列化时移除非 Body 字段
111		ComplaintId: nil,
112		Alias:       (*Alias)(o),
113	}
114	return json.Marshal(a)
115}
116
117type ComplaintInfo struct {
118	ComplaintId           *string              `json:"complaint_id,omitempty"`
119	ComplaintTime         *string              `json:"complaint_time,omitempty"`
120	ComplaintDetail       *string              `json:"complaint_detail,omitempty"`
121	ComplaintState        *string              `json:"complaint_state,omitempty"`
122	PayerPhone            *string              `json:"payer_phone,omitempty"`
123	PayerOpenid           *string              `json:"payer_openid,omitempty"`
124	ComplaintOrderInfo    []ComplaintOrderInfo `json:"complaint_order_info,omitempty"`
125	ComplaintFullRefunded *bool                `json:"complaint_full_refunded,omitempty"`
126	IncomingUserResponse  *bool                `json:"incoming_user_response,omitempty"`
127	UserComplaintTimes    *int64               `json:"user_complaint_times,omitempty"`
128	ComplaintMediaList    []ComplaintMedia     `json:"complaint_media_list,omitempty"`
129	ProblemDescription    *string              `json:"problem_description,omitempty"`
130	ProblemType           *ProblemType         `json:"problem_type,omitempty"`
131	ApplyRefundAmount     *int64               `json:"apply_refund_amount,omitempty"`
132	UserTagList           []UserTag            `json:"user_tag_list,omitempty"`
133	ServiceOrderInfo      []ServiceOrderInfo   `json:"service_order_info,omitempty"`
134	AdditionalInfo        *AdditionalInfo      `json:"additional_info,omitempty"`
135	InPlatformService     *bool                `json:"in_platform_service,omitempty"`
136	NeedImmediateService  *bool                `json:"need_immediate_service,omitempty"`
137}
138
139type ComplaintOrderInfo struct {
140	TransactionId *string `json:"transaction_id,omitempty"`
141	OutTradeNo    *string `json:"out_trade_no,omitempty"`
142	Amount        *int64  `json:"amount,omitempty"`
143}
144
145type ComplaintMedia struct {
146	MediaType *ComplaintMediaType `json:"media_type,omitempty"`
147	MediaUrl  []string            `json:"media_url,omitempty"`
148}
149
150type ProblemType string
151
152func (e ProblemType) Ptr() *ProblemType {
153	return &e
154}
155
156const (
157	PROBLEMTYPE_REFUND           ProblemType = "REFUND"
158	PROBLEMTYPE_SERVICE_NOT_WORK ProblemType = "SERVICE_NOT_WORK"
159	PROBLEMTYPE_OTHERS           ProblemType = "OTHERS"
160)
161
162type UserTag string
163
164func (e UserTag) Ptr() *UserTag {
165	return &e
166}
167
168const (
169	USERTAG_TRUSTED   UserTag = "TRUSTED"
170	USERTAG_HIGH_RISK UserTag = "HIGH_RISK"
171)
172
173type ServiceOrderInfo struct {
174	OrderId    *string            `json:"order_id,omitempty"`
175	OutOrderNo *string            `json:"out_order_no,omitempty"`
176	State      *ServiceOrderState `json:"state,omitempty"`
177}
178
179type AdditionalInfo struct {
180	Type           *AdditionalType `json:"type,omitempty"`
181	SharePowerInfo *SharePowerInfo `json:"share_power_info,omitempty"`
182}
183
184type ComplaintMediaType string
185
186func (e ComplaintMediaType) Ptr() *ComplaintMediaType {
187	return &e
188}
189
190const (
191	COMPLAINTMEDIATYPE_USER_COMPLAINT_IMAGE ComplaintMediaType = "USER_COMPLAINT_IMAGE"
192	COMPLAINTMEDIATYPE_OPERATION_IMAGE      ComplaintMediaType = "OPERATION_IMAGE"
193)
194
195type ServiceOrderState string
196
197func (e ServiceOrderState) Ptr() *ServiceOrderState {
198	return &e
199}
200
201const (
202	SERVICEORDERSTATE_DOING   ServiceOrderState = "DOING"
203	SERVICEORDERSTATE_REVOKED ServiceOrderState = "REVOKED"
204	SERVICEORDERSTATE_WAITPAY ServiceOrderState = "WAITPAY"
205	SERVICEORDERSTATE_DONE    ServiceOrderState = "DONE"
206)
207
208type AdditionalType string
209
210func (e AdditionalType) Ptr() *AdditionalType {
211	return &e
212}
213
214const (
215	ADDITIONALTYPE_SHARE_POWER_TYPE AdditionalType = "SHARE_POWER_TYPE"
216)
217
218type SharePowerInfo struct {
219	ReturnTime              *string            `json:"return_time,omitempty"`
220	ReturnAddressInfo       *ReturnAddressInfo `json:"return_address_info,omitempty"`
221	IsReturnedToSameMachine *bool              `json:"is_returned_to_same_machine,omitempty"`
222}
223
224type ReturnAddressInfo struct {
225	ReturnAddress *string `json:"return_address,omitempty"`
226	Longitude     *string `json:"longitude,omitempty"`
227	Latitude      *string `json:"latitude,omitempty"`
228}
229