反馈处理完成
更新时间:2025.09.01商户可通过调用此接口,反馈投诉单已处理完成。投诉单处理完成后系统将对用户下发满意度评价。
请务必在真实处理完用户投诉后再调此接口,避免因投诉未妥善处理造成用户重复投诉。重复投诉率将是考核客诉处理质量的重要指标之一。
接口说明
支持商户:【普通商户】
请求方式:【POST】/v3/merchant-service/complaints-v2/{complaint_id}/complete
请求域名:【主域名】https://api.mch.weixin.qq.com 使用该域名将访问就近的接入点
【备域名】https://api2.mch.weixin.qq.com 使用该域名将访问异地的接入点 ,指引点击查看
请求参数
Header HTTP头参数
Authorization 必填 string
请参考签名认证生成认证信息
Accept 必填 string
请设置为application/json
Content-Type 必填 string
请设置为application/json
path 路径参数
complaint_id 必填 string(64)
【投诉单号】 投诉单对应的投诉单号
body 包体参数
complainted_mchid 必填 string(64)
【被诉商户号】 投诉单对应的被诉商户号
请求示例
POST
1curl -X POST \ 2 https://api.mch.weixin.qq.com/v3/merchant-service/complaints-v2/200201820200101080076610000/complete \ 3 -H "Authorization: WECHATPAY2-SHA256-RSA2048 mchid=\"1900000001\",..." \ 4 -H "Accept: application/json" \ 5 -H "Content-Type: application/json" \ 6 -d '{ 7 "complainted_mchid" : "1900000001" 8 }' 9
需配合微信支付工具库 WXPayUtility 使用,请参考 Java
1package com.java.demo; 2 3import com.java.utils.WXPayUtility; // 引用微信支付工具库,参考:https://pay.weixin.qq.com/doc/v3/merchant/4014931831 4 5import com.google.gson.annotations.SerializedName; 6import com.google.gson.annotations.Expose; 7import okhttp3.MediaType; 8import okhttp3.OkHttpClient; 9import okhttp3.Request; 10import okhttp3.RequestBody; 11import okhttp3.Response; 12 13import java.io.IOException; 14import java.io.UncheckedIOException; 15import java.security.PrivateKey; 16import java.security.PublicKey; 17import java.util.ArrayList; 18import java.util.HashMap; 19import java.util.List; 20import java.util.Map; 21 22/** 23 * 反馈处理完成 24 */ 25public class CompleteComplaintV2 { 26 private static String HOST = "https://api.mch.weixin.qq.com"; 27 private static String METHOD = "POST"; 28 private static String PATH = "/v3/merchant-service/complaints-v2/{complaint_id}/complete"; 29 30 public static void main(String[] args) { 31 // TODO: 请准备商户开发必要参数,参考:https://pay.weixin.qq.com/doc/v3/merchant/4013070756 32 CompleteComplaintV2 client = new CompleteComplaintV2( 33 "19xxxxxxxx", // 商户号,是由微信支付系统生成并分配给每个商户的唯一标识符,商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756 34 "1DDE55AD98Exxxxxxxxxx", // 商户API证书序列号,如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053 35 "/path/to/apiclient_key.pem" // 商户API证书私钥文件路径,本地文件路径 36 , 37 "PUB_KEY_ID_xxxxxxxxxxxxx", // 微信支付公钥ID,如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816 38 "/path/to/wxp_pub.pem" // 微信支付公钥文件路径,本地文件路径 39 ); 40 41 CompleteComplaintV2Request request = new CompleteComplaintV2Request(); 42 request.complaintId = "200201820200101080076610000"; 43 request.complaintedMchid = "1900000001"; 44 try { 45 client.run(request); 46 } catch (WXPayUtility.ApiException e) { 47 // TODO: 请求失败,根据状态码执行不同的逻辑 48 e.printStackTrace(); 49 } 50 } 51 52 public void run(CompleteComplaintV2Request request) { 53 String uri = PATH; 54 uri = uri.replace("{complaint_id}", WXPayUtility.urlEncode(request.complaintId)); 55 String reqBody = WXPayUtility.toJson(request); 56 57 Request.Builder reqBuilder = new Request.Builder().url(HOST + uri); 58 reqBuilder.addHeader("Accept", "application/json"); 59 reqBuilder.addHeader("Wechatpay-Serial", wechatPayPublicKeyId); 60 reqBuilder.addHeader("Authorization", WXPayUtility.buildAuthorization(mchid, certificateSerialNo,privateKey, METHOD, uri, reqBody)); 61 reqBuilder.addHeader("Content-Type", "application/json"); 62 RequestBody requestBody = RequestBody.create(MediaType.parse("application/json; charset=utf-8"), reqBody); 63 reqBuilder.method(METHOD, requestBody); 64 Request httpRequest = reqBuilder.build(); 65 66 // 发送HTTP请求 67 OkHttpClient client = new OkHttpClient.Builder().build(); 68 try (Response httpResponse = client.newCall(httpRequest).execute()) { 69 String respBody = WXPayUtility.extractBody(httpResponse); 70 if (httpResponse.code() >= 200 && httpResponse.code() < 300) { 71 // 2XX 成功,验证应答签名 72 WXPayUtility.validateResponse(this.wechatPayPublicKeyId, this.wechatPayPublicKey, 73 httpResponse.headers(), respBody); 74 75 return; 76 } else { 77 throw new WXPayUtility.ApiException(httpResponse.code(), respBody, httpResponse.headers()); 78 } 79 } catch (IOException e) { 80 throw new UncheckedIOException("Sending request to " + uri + " failed.", e); 81 } 82 } 83 84 private final String mchid; 85 private final String certificateSerialNo; 86 private final PrivateKey privateKey; 87 private final String wechatPayPublicKeyId; 88 private final PublicKey wechatPayPublicKey; 89 90 public CompleteComplaintV2(String mchid, String certificateSerialNo, String privateKeyFilePath, String wechatPayPublicKeyId, String wechatPayPublicKeyFilePath) { 91 this.mchid = mchid; 92 this.certificateSerialNo = certificateSerialNo; 93 this.privateKey = WXPayUtility.loadPrivateKeyFromPath(privateKeyFilePath); 94 this.wechatPayPublicKeyId = wechatPayPublicKeyId; 95 this.wechatPayPublicKey = WXPayUtility.loadPublicKeyFromPath(wechatPayPublicKeyFilePath); 96 } 97 98 public static class CompleteComplaintV2Request { 99 @SerializedName("complaint_id") 100 @Expose(serialize = false) 101 public String complaintId; 102 103 @SerializedName("complainted_mchid") 104 public String complaintedMchid; 105 } 106 107} 108
需配合微信支付工具库 wxpay_utility 使用,请参考 Go
1package main 2 3import ( 4 "bytes" 5 "demo/wxpay_utility" // 引用微信支付工具库,参考 https://pay.weixin.qq.com/doc/v3/merchant/4015119334 6 "encoding/json" 7 "fmt" 8 "net/http" 9 "net/url" 10 "strings" 11) 12 13func main() { 14 // TODO: 请准备商户开发必要参数,参考:https://pay.weixin.qq.com/doc/v3/merchant/4013070756 15 config, err := wxpay_utility.CreateMchConfig( 16 "19xxxxxxxx", // 商户号,是由微信支付系统生成并分配给每个商户的唯一标识符,商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/merchant/4013070756 17 "1DDE55AD98Exxxxxxxxxx", // 商户API证书序列号,如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013053053 18 "/path/to/apiclient_key.pem", // 商户API证书私钥文件路径,本地文件路径 19 "PUB_KEY_ID_xxxxxxxxxxxxx", // 微信支付公钥ID,如何获取请参考 https://pay.weixin.qq.com/doc/v3/merchant/4013038816 20 "/path/to/wxp_pub.pem", // 微信支付公钥文件路径,本地文件路径 21 ) 22 if err != nil { 23 fmt.Println(err) 24 return 25 } 26 27 request := &CompleteComplaintV2Request{ 28 ComplaintId: wxpay_utility.String("200201820200101080076610000"), 29 ComplaintedMchid: wxpay_utility.String("1900000001"), 30 } 31 32 err = CompleteComplaintV2(config, request) 33 if err != nil { 34 fmt.Printf("请求失败: %+v\n", err) 35 // TODO: 请求失败,根据状态码执行不同的处理 36 return 37 } 38 39 // TODO: 请求成功,继续业务逻辑 40 fmt.Println("请求成功") 41} 42 43func CompleteComplaintV2(config *wxpay_utility.MchConfig, request *CompleteComplaintV2Request) (err error) { 44 const ( 45 host = "https://api.mch.weixin.qq.com" 46 method = "POST" 47 path = "/v3/merchant-service/complaints-v2/{complaint_id}/complete" 48 ) 49 50 reqUrl, err := url.Parse(fmt.Sprintf("%s%s", host, path)) 51 if err != nil { 52 return err 53 } 54 reqUrl.Path = strings.Replace(reqUrl.Path, "{complaint_id}", url.PathEscape(*request.ComplaintId), -1) 55 reqBody, err := json.Marshal(request) 56 if err != nil { 57 return err 58 } 59 httpRequest, err := http.NewRequest(method, reqUrl.String(), bytes.NewReader(reqBody)) 60 if err != nil { 61 return err 62 } 63 httpRequest.Header.Set("Accept", "application/json") 64 httpRequest.Header.Set("Wechatpay-Serial", config.WechatPayPublicKeyId()) 65 httpRequest.Header.Set("Content-Type", "application/json") 66 authorization, err := wxpay_utility.BuildAuthorization(config.MchId(), config.CertificateSerialNo(), config.PrivateKey(), method, reqUrl.RequestURI(), reqBody) 67 if err != nil { 68 return err 69 } 70 httpRequest.Header.Set("Authorization", authorization) 71 72 client := &http.Client{} 73 httpResponse, err := client.Do(httpRequest) 74 if err != nil { 75 return err 76 } 77 respBody, err := wxpay_utility.ExtractResponseBody(httpResponse) 78 if err != nil { 79 return err 80 } 81 if httpResponse.StatusCode >= 200 && httpResponse.StatusCode < 300 { 82 // 2XX 成功,验证应答签名 83 err = wxpay_utility.ValidateResponse( 84 config.WechatPayPublicKeyId(), 85 config.WechatPayPublicKey(), 86 &httpResponse.Header, 87 respBody, 88 ) 89 if err != nil { 90 return err 91 } 92 return nil 93 } else { 94 return wxpay_utility.NewApiException( 95 httpResponse.StatusCode, 96 httpResponse.Header, 97 respBody, 98 ) 99 } 100} 101 102type CompleteComplaintV2Request struct { 103 ComplaintId *string `json:"complaint_id,omitempty"` 104 ComplaintedMchid *string `json:"complainted_mchid,omitempty"` 105} 106 107func (o *CompleteComplaintV2Request) MarshalJSON() ([]byte, error) { 108 type Alias CompleteComplaintV2Request 109 a := &struct { 110 ComplaintId *string `json:"complaint_id,omitempty"` 111 *Alias 112 }{ 113 // 序列化时移除非 Body 字段 114 ComplaintId: nil, 115 Alias: (*Alias)(o), 116 } 117 return json.Marshal(a) 118} 119
应答参数
无应答包体
应答示例
204 No Content
1'无应答包体' 2
错误码
公共错误码
状态码 | 错误码 | 描述 | 解决方案 |
---|---|---|---|
400 | PARAM_ERROR | 参数错误 | 请根据错误提示正确传入参数 |
400 | INVALID_REQUEST | HTTP 请求不符合微信支付 APIv3 接口规则 | 请参阅 接口规则 |
401 | SIGN_ERROR | 验证不通过 | 请参阅 签名常见问题 |
500 | SYSTEM_ERROR | 系统异常,请稍后重试 | 请稍后重试 |