查询投诉单详情

1curl -X GET \
2  https://api.mch.weixin.qq.com/v3/merchant-service/complaints-v2/200201820200101080076610000 \
3  -H "Authorization: WECHATPAY2-SHA256-RSA2048 mchid=\"1900000001\",..." \
4  -H "Accept: application/json" 
5

1package com.java.demo;
2
3import com.java.utils.WXPayUtility; // 引用微信支付工具库，参考：https://pay.weixin.qq.com/doc/v3/partner/4014985777
4
5import com.google.gson.annotations.SerializedName;
6import com.google.gson.annotations.Expose;
7import okhttp3.MediaType;
8import okhttp3.OkHttpClient;
9import okhttp3.Request;
10import okhttp3.RequestBody;
11import okhttp3.Response;
12
13import java.io.IOException;
14import java.io.UncheckedIOException;
15import java.security.PrivateKey;
16import java.security.PublicKey;
17import java.util.ArrayList;
18import java.util.HashMap;
19import java.util.List;
20import java.util.Map;
21
22/**
23 * 查询投诉单详情
24 */
25public class QueryComplaintV2 {
26  private static String HOST = "https://api.mch.weixin.qq.com";
27  private static String METHOD = "GET";
28  private static String PATH = "/v3/merchant-service/complaints-v2/{complaint_id}";
29
30  public static void main(String[] args) {
31    // TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/partner/4013080340
32    QueryComplaintV2 client = new QueryComplaintV2(
33      "19xxxxxxxx",                    // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/partner/4013080340
34      "1DDE55AD98Exxxxxxxxxx",         // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013058924
35      "/path/to/apiclient_key.pem",     // 商户API证书私钥文件路径，本地文件路径
36      "PUB_KEY_ID_xxxxxxxxxxxxx",      // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013038589
37      "/path/to/wxp_pub.pem"           // 微信支付公钥文件路径，本地文件路径
38    );
39
40    QueryComplaintV2Request request = new QueryComplaintV2Request();
41    request.complaintId = "200201820200101080076610000";
42    try {
43      ComplaintInfo response = client.run(request);
44        // TODO: 请求成功，继续业务逻辑
45        System.out.println(response);
46    } catch (WXPayUtility.ApiException e) {
47        // TODO: 请求失败，根据状态码执行不同的逻辑
48        e.printStackTrace();
49    }
50  }
51
52  public ComplaintInfo run(QueryComplaintV2Request request) {
53    String uri = PATH;
54    uri = uri.replace("{complaint_id}", WXPayUtility.urlEncode(request.complaintId));
55
56    Request.Builder reqBuilder = new Request.Builder().url(HOST + uri);
57    reqBuilder.addHeader("Accept", "application/json");
58    reqBuilder.addHeader("Wechatpay-Serial", wechatPayPublicKeyId);
59    reqBuilder.addHeader("Authorization", WXPayUtility.buildAuthorization(mchid, certificateSerialNo, privateKey, METHOD, uri, null));
60    reqBuilder.method(METHOD, null);
61    Request httpRequest = reqBuilder.build();
62
63    // 发送HTTP请求
64    OkHttpClient client = new OkHttpClient.Builder().build();
65    try (Response httpResponse = client.newCall(httpRequest).execute()) {
66      String respBody = WXPayUtility.extractBody(httpResponse);
67      if (httpResponse.code() >= 200 && httpResponse.code() < 300) {
68        // 2XX 成功，验证应答签名
69        WXPayUtility.validateResponse(this.wechatPayPublicKeyId, this.wechatPayPublicKey,
70            httpResponse.headers(), respBody);
71
72        // 从HTTP应答报文构建返回数据
73        return WXPayUtility.fromJson(respBody, ComplaintInfo.class);
74      } else {
75        throw new WXPayUtility.ApiException(httpResponse.code(), respBody, httpResponse.headers());
76      }
77    } catch (IOException e) {
78      throw new UncheckedIOException("Sending request to " + uri + " failed.", e);
79    }
80  }
81
82  private final String mchid;
83  private final String certificateSerialNo;
84  private final PrivateKey privateKey;
85  private final String wechatPayPublicKeyId;
86  private final PublicKey wechatPayPublicKey;
87
88  public QueryComplaintV2(String mchid, String certificateSerialNo, String privateKeyFilePath, String wechatPayPublicKeyId, String wechatPayPublicKeyFilePath) {
89    this.mchid = mchid;
90    this.certificateSerialNo = certificateSerialNo;
91    this.privateKey = WXPayUtility.loadPrivateKeyFromPath(privateKeyFilePath);
92    this.wechatPayPublicKeyId = wechatPayPublicKeyId;
93    this.wechatPayPublicKey = WXPayUtility.loadPublicKeyFromPath(wechatPayPublicKeyFilePath);
94  }
95
96  public static class QueryComplaintV2Request {
97    @SerializedName("complaint_id")
98    @Expose(serialize = false)
99    public String complaintId;
100  }
101  
102  public static class ComplaintInfo {
103    @SerializedName("complaint_id")
104    public String complaintId;
105  
106    @SerializedName("complaint_time")
107    public String complaintTime;
108  
109    @SerializedName("complaint_detail")
110    public String complaintDetail;
111  
112    @SerializedName("complaint_state")
113    public String complaintState;
114  
115    @SerializedName("complainted_mchid")
116    public String complaintedMchid;
117  
118    @SerializedName("payer_phone")
119    public String payerPhone;
120  
121    @SerializedName("payer_openid")
122    public String payerOpenid;
123  
124    @SerializedName("complaint_order_info")
125    public List<ComplaintOrderInfo> complaintOrderInfo;
126  
127    @SerializedName("complaint_full_refunded")
128    public Boolean complaintFullRefunded;
129  
130    @SerializedName("incoming_user_response")
131    public Boolean incomingUserResponse;
132  
133    @SerializedName("user_complaint_times")
134    public Long userComplaintTimes;
135  
136    @SerializedName("complaint_media_list")
137    public List<ComplaintMedia> complaintMediaList;
138  
139    @SerializedName("problem_description")
140    public String problemDescription;
141  
142    @SerializedName("problem_type")
143    public ProblemType problemType;
144  
145    @SerializedName("apply_refund_amount")
146    public Long applyRefundAmount;
147  
148    @SerializedName("user_tag_list")
149    public List<UserTag> userTagList;
150  
151    @SerializedName("service_order_info")
152    public List<ServiceOrderInfo> serviceOrderInfo;
153  
154    @SerializedName("additional_info")
155    public AdditionalInfo additionalInfo;
156  
157    @SerializedName("in_platform_service")
158    public Boolean inPlatformService;
159  
160    @SerializedName("need_immediate_service")
161    public Boolean needImmediateService;
162  
163    @SerializedName("is_agent_mode")
164    public Boolean isAgentMode;
165  }
166  
167  public static class ComplaintOrderInfo {
168    @SerializedName("transaction_id")
169    public String transactionId;
170  
171    @SerializedName("out_trade_no")
172    public String outTradeNo;
173  
174    @SerializedName("amount")
175    public Long amount;
176  }
177  
178  public static class ComplaintMedia {
179    @SerializedName("media_type")
180    public ComplaintMediaType mediaType;
181  
182    @SerializedName("media_url")
183    public List<String> mediaUrl = new ArrayList<String>();
184  }
185  
186  public enum ProblemType {
187    @SerializedName("REFUND")
188    REFUND,
189    @SerializedName("SERVICE_NOT_WORK")
190    SERVICE_NOT_WORK,
191    @SerializedName("OTHERS")
192    OTHERS
193  }
194  
195  public enum UserTag {
196    @SerializedName("TRUSTED")
197    TRUSTED,
198    @SerializedName("HIGH_RISK")
199    HIGH_RISK
200  }
201  
202  public static class ServiceOrderInfo {
203    @SerializedName("order_id")
204    public String orderId;
205  
206    @SerializedName("out_order_no")
207    public String outOrderNo;
208  
209    @SerializedName("state")
210    public ServiceOrderState state;
211  }
212  
213  public static class AdditionalInfo {
214    @SerializedName("type")
215    public AdditionalType type;
216  
217    @SerializedName("share_power_info")
218    public SharePowerInfo sharePowerInfo;
219  }
220  
221  public enum ComplaintMediaType {
222    @SerializedName("USER_COMPLAINT_IMAGE")
223    USER_COMPLAINT_IMAGE,
224    @SerializedName("OPERATION_IMAGE")
225    OPERATION_IMAGE
226  }
227  
228  public enum ServiceOrderState {
229    @SerializedName("DOING")
230    DOING,
231    @SerializedName("REVOKED")
232    REVOKED,
233    @SerializedName("WAITPAY")
234    WAITPAY,
235    @SerializedName("DONE")
236    DONE
237  }
238  
239  public enum AdditionalType {
240    @SerializedName("SHARE_POWER_TYPE")
241    SHARE_POWER_TYPE
242  }
243  
244  public static class SharePowerInfo {
245    @SerializedName("return_time")
246    public String returnTime;
247  
248    @SerializedName("return_address_info")
249    public ReturnAddressInfo returnAddressInfo;
250  
251    @SerializedName("is_returned_to_same_machine")
252    public Boolean isReturnedToSameMachine;
253  }
254  
255  public static class ReturnAddressInfo {
256    @SerializedName("return_address")
257    public String returnAddress;
258  
259    @SerializedName("longitude")
260    public String longitude;
261  
262    @SerializedName("latitude")
263    public String latitude;
264  }
265  
266}
267

1package main
2
3import (
4	"demo/wxpay_utility" // 引用微信支付工具库，参考 https://pay.weixin.qq.com/doc/v3/partner/4015119446
5	"encoding/json"
6	"fmt"
7	"net/http"
8	"net/url"
9	"strings"
10)
11
12func main() {
13	// TODO: 请准备商户开发必要参数，参考：https://pay.weixin.qq.com/doc/v3/partner/4013080340
14	config, err := wxpay_utility.CreateMchConfig(
15		"19xxxxxxxx",                 // 商户号，是由微信支付系统生成并分配给每个商户的唯一标识符，商户号获取方式参考 https://pay.weixin.qq.com/doc/v3/partner/4013080340
16		"1DDE55AD98Exxxxxxxxxx",      // 商户API证书序列号，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013058924
17		"/path/to/apiclient_key.pem", // 商户API证书私钥文件路径，本地文件路径
18		"PUB_KEY_ID_xxxxxxxxxxxxx",   // 微信支付公钥ID，如何获取请参考 https://pay.weixin.qq.com/doc/v3/partner/4013038589
19		"/path/to/wxp_pub.pem",       // 微信支付公钥文件路径，本地文件路径
20	)
21	if err != nil {
22		fmt.Println(err)
23		return
24	}
25
26	request := &QueryComplaintV2Request{
27		ComplaintId: wxpay_utility.String("200201820200101080076610000"),
28	}
29
30	response, err := QueryComplaintV2(config, request)
31	if err != nil {
32		fmt.Printf("请求失败: %+v\n", err)
33		// TODO: 请求失败，根据状态码执行不同的处理
34		return
35	}
36
37	// TODO: 请求成功，继续业务逻辑
38	fmt.Printf("请求成功: %+v\n", response)
39}
40
41func QueryComplaintV2(config *wxpay_utility.MchConfig, request *QueryComplaintV2Request) (response *ComplaintInfo, err error) {
42	const (
43		host   = "https://api.mch.weixin.qq.com"
44		method = "GET"
45		path   = "/v3/merchant-service/complaints-v2/{complaint_id}"
46	)
47
48	reqUrl, err := url.Parse(fmt.Sprintf("%s%s", host, path))
49	if err != nil {
50		return nil, err
51	}
52	reqUrl.Path = strings.Replace(reqUrl.Path, "{complaint_id}", url.PathEscape(*request.ComplaintId), -1)
53	httpRequest, err := http.NewRequest(method, reqUrl.String(), nil)
54	if err != nil {
55		return nil, err
56	}
57	httpRequest.Header.Set("Accept", "application/json")
58	httpRequest.Header.Set("Wechatpay-Serial", config.WechatPayPublicKeyId())
59	authorization, err := wxpay_utility.BuildAuthorization(config.MchId(), config.CertificateSerialNo(), config.PrivateKey(), method, reqUrl.RequestURI(), nil)
60	if err != nil {
61		return nil, err
62	}
63	httpRequest.Header.Set("Authorization", authorization)
64
65	client := &http.Client{}
66	httpResponse, err := client.Do(httpRequest)
67	if err != nil {
68		return nil, err
69	}
70	respBody, err := wxpay_utility.ExtractResponseBody(httpResponse)
71	if err != nil {
72		return nil, err
73	}
74	if httpResponse.StatusCode >= 200 && httpResponse.StatusCode < 300 {
75		// 2XX 成功，验证应答签名
76		err = wxpay_utility.ValidateResponse(
77			config.WechatPayPublicKeyId(),
78			config.WechatPayPublicKey(),
79			&httpResponse.Header,
80			respBody,
81		)
82		if err != nil {
83			return nil, err
84		}
85		response := &ComplaintInfo{}
86		if err := json.Unmarshal(respBody, response); err != nil {
87			return nil, err
88		}
89
90		return response, nil
91	} else {
92		return nil, wxpay_utility.NewApiException(
93			httpResponse.StatusCode,
94			httpResponse.Header,
95			respBody,
96		)
97	}
98}
99
100type QueryComplaintV2Request struct {
101	ComplaintId *string `json:"complaint_id,omitempty"`
102}
103
104func (o *QueryComplaintV2Request) MarshalJSON() ([]byte, error) {
105	type Alias QueryComplaintV2Request
106	a := &struct {
107		ComplaintId *string `json:"complaint_id,omitempty"`
108		*Alias
109	}{
110		// 序列化时移除非 Body 字段
111		ComplaintId: nil,
112		Alias:       (*Alias)(o),
113	}
114	return json.Marshal(a)
115}
116
117type ComplaintInfo struct {
118	ComplaintId           *string              `json:"complaint_id,omitempty"`
119	ComplaintTime         *string              `json:"complaint_time,omitempty"`
120	ComplaintDetail       *string              `json:"complaint_detail,omitempty"`
121	ComplaintState        *string              `json:"complaint_state,omitempty"`
122	ComplaintedMchid      *string              `json:"complainted_mchid,omitempty"`
123	PayerPhone            *string              `json:"payer_phone,omitempty"`
124	PayerOpenid           *string              `json:"payer_openid,omitempty"`
125	ComplaintOrderInfo    []ComplaintOrderInfo `json:"complaint_order_info,omitempty"`
126	ComplaintFullRefunded *bool                `json:"complaint_full_refunded,omitempty"`
127	IncomingUserResponse  *bool                `json:"incoming_user_response,omitempty"`
128	UserComplaintTimes    *int64               `json:"user_complaint_times,omitempty"`
129	ComplaintMediaList    []ComplaintMedia     `json:"complaint_media_list,omitempty"`
130	ProblemDescription    *string              `json:"problem_description,omitempty"`
131	ProblemType           *ProblemType         `json:"problem_type,omitempty"`
132	ApplyRefundAmount     *int64               `json:"apply_refund_amount,omitempty"`
133	UserTagList           []UserTag            `json:"user_tag_list,omitempty"`
134	ServiceOrderInfo      []ServiceOrderInfo   `json:"service_order_info,omitempty"`
135	AdditionalInfo        *AdditionalInfo      `json:"additional_info,omitempty"`
136	InPlatformService     *bool                `json:"in_platform_service,omitempty"`
137	NeedImmediateService  *bool                `json:"need_immediate_service,omitempty"`
138	IsAgentMode           *bool                `json:"is_agent_mode,omitempty"`
139}
140
141type ComplaintOrderInfo struct {
142	TransactionId *string `json:"transaction_id,omitempty"`
143	OutTradeNo    *string `json:"out_trade_no,omitempty"`
144	Amount        *int64  `json:"amount,omitempty"`
145}
146
147type ComplaintMedia struct {
148	MediaType *ComplaintMediaType `json:"media_type,omitempty"`
149	MediaUrl  []string            `json:"media_url,omitempty"`
150}
151
152type ProblemType string
153
154func (e ProblemType) Ptr() *ProblemType {
155	return &e
156}
157
158const (
159	PROBLEMTYPE_REFUND           ProblemType = "REFUND"
160	PROBLEMTYPE_SERVICE_NOT_WORK ProblemType = "SERVICE_NOT_WORK"
161	PROBLEMTYPE_OTHERS           ProblemType = "OTHERS"
162)
163
164type UserTag string
165
166func (e UserTag) Ptr() *UserTag {
167	return &e
168}
169
170const (
171	USERTAG_TRUSTED   UserTag = "TRUSTED"
172	USERTAG_HIGH_RISK UserTag = "HIGH_RISK"
173)
174
175type ServiceOrderInfo struct {
176	OrderId    *string            `json:"order_id,omitempty"`
177	OutOrderNo *string            `json:"out_order_no,omitempty"`
178	State      *ServiceOrderState `json:"state,omitempty"`
179}
180
181type AdditionalInfo struct {
182	Type           *AdditionalType `json:"type,omitempty"`
183	SharePowerInfo *SharePowerInfo `json:"share_power_info,omitempty"`
184}
185
186type ComplaintMediaType string
187
188func (e ComplaintMediaType) Ptr() *ComplaintMediaType {
189	return &e
190}
191
192const (
193	COMPLAINTMEDIATYPE_USER_COMPLAINT_IMAGE ComplaintMediaType = "USER_COMPLAINT_IMAGE"
194	COMPLAINTMEDIATYPE_OPERATION_IMAGE      ComplaintMediaType = "OPERATION_IMAGE"
195)
196
197type ServiceOrderState string
198
199func (e ServiceOrderState) Ptr() *ServiceOrderState {
200	return &e
201}
202
203const (
204	SERVICEORDERSTATE_DOING   ServiceOrderState = "DOING"
205	SERVICEORDERSTATE_REVOKED ServiceOrderState = "REVOKED"
206	SERVICEORDERSTATE_WAITPAY ServiceOrderState = "WAITPAY"
207	SERVICEORDERSTATE_DONE    ServiceOrderState = "DONE"
208)
209
210type AdditionalType string
211
212func (e AdditionalType) Ptr() *AdditionalType {
213	return &e
214}
215
216const (
217	ADDITIONALTYPE_SHARE_POWER_TYPE AdditionalType = "SHARE_POWER_TYPE"
218)
219
220type SharePowerInfo struct {
221	ReturnTime              *string            `json:"return_time,omitempty"`
222	ReturnAddressInfo       *ReturnAddressInfo `json:"return_address_info,omitempty"`
223	IsReturnedToSameMachine *bool              `json:"is_returned_to_same_machine,omitempty"`
224}
225
226type ReturnAddressInfo struct {
227	ReturnAddress *string `json:"return_address,omitempty"`
228	Longitude     *string `json:"longitude,omitempty"`
229	Latitude      *string `json:"latitude,omitempty"`
230}
231